PingID Administration Guide

Configuring Workspace ONE UEM for PingID MDM integration

Configure PingID as a mobile device management (MDM) managed app in Workspace ONE UEM (formerly known as AirWatch).

About this task

The procedure detailed here is the iOS example for the configuration of Workspace ONE UEM for PingID MDM integration. The procedure for Android is identical. If the organization’s MDM manages both iOS and Android devices, configure and save the entire procedure separately for each platform.

Steps

  1. In the Workspace ONE UEM admin console, go to Apps & Books → Applications → List View

  2. On the Public tab, click Add application.

    Screen capture of the Public tab with the Add Application button highlighted.

  3. From the Platform list, select Apple iOS.

    Screen capture of the Add Application window with the Platform list displayed. Platform options include Apple iOS, Android, Windows Phone, and Windows Desktop.

  4. In Source field, click Search App Store.

    Screen capture of the Add Application window showing the Source field. The Source field has two options: Search App Store and Enter URL. The Search App Store option is selected.

  5. In Name field, enter PingID.

  6. Click Next.

  7. In the mobile app store, for the PingID mobile app, click Select.

    Screen capture of the mobile app store with Select highlighted for the PingID mobile app.

    Result:

    The PingID mobile app’s details are displayed in the Details tab.

    Screen capture of the Detials tab.

  8. Click the Assignment tab.

  9. Go to the Policies section.

    Screen capture of the Assignment tab with the Polices section highlighted.

  10. In the Send Application Configuration field, click Enabled.

    Result:

    The Application Configuration section displays.Screen capture of the Assignment tab with the Application Configuration input fields displayed.

  11. In the Application Configuration section, enter the following parameter values.

    Parameter Value

    Configuration Key

    PINGID_MDM_TOKEN.

    • For iOS, the value PINGID_MDM_TOKEN must be entered manually.

    • For Android, the value PINGID_MDM_TOKEN is prepopulated.

    Value Type

    STRING

    Configuration value

    The token string value for MDM, as generated in the PingID admin web configuration page.

  12. In the Make app MDM Managed If User Installed field, click Enabled.

    This option transitions a non-managed app downloaded from the app store to a managed app. The user must approve it on their device.
    For Apple devices earlier than iOS 9 and Android devices

    Users must execute the following steps:

    1. Unpair the PingID mobile app on the iOS device.

    2. Uninstall the PingID mobile app from the iOS device.

    3. Reinstall the PingID mobile app, from the MDM’s app catalog.

    4. Pair the newly installed, MDM managed PingID mobile app.

    For Apple devices with iOS 9 and later

    The user receives a notification on their device to approve the transition to MDM management. After user approval, the PingID mobile app installed on the iOS device is managed by the MDM.

  13. Click Save & Publish.

    Repeat the entire configuration process for Android. The prerequisite to the Android app configuration is Configuring Android for Work for Workspace ONE UEM.