PingID Administration Guide

Managing online customization of the SMS authentication message

You can customize the SMS authentication message in the PingID admin portal.

Steps

  1. Follow steps 1-5 of Enabling language localization for SMS authentication.

    Result:

    The Local Language For SMS section expands.

    A screen capture of the Local Language For SMS section. The Enable option is selected. The SMS message content field shows sample text "Your Ping ID authentication is ${OTP}." Next to the Content label is the hyperlink option for Reset.

  2. In the Content field, configure the SMS authentication message, or accept the default.

    A screen capture of the Content field. The SMS message content field shows sample text "Your Ping ID authentication is ${OTP}." Next to the Content label is the hyperlink option for Reset.

    The editor will display an error message if the one-time passcode (OTP) system variable is missing. The variable must be surrounded curly braces and can be upper or lower case, such as ${OTP}.

    To revert back to the default message, click Reset.

    A screen capture of the Content field displaying an error because the OTP variable is missing.

  3. Click Save.

Next steps

To customize additional languages, click the Language icon, and then select a language from the list.

A screen capture of the language list. The default is English, shown with a small dot next to it.

Edit the SMS message as described previously, and then click Save.

If your locale does not allow you to type in the language of choice, you must use the offline method described in Managing offline customization of the SMS authentication message.