PingID Administration Guide

How to report fraud

Notification emails contain a link to report fraud in case the user receives a notification email without having paired a new device.

  • Repeated clicks on the Report Fraud link will trigger the Fraud Reported alert, but will not duplicate an entry in the activity log.

  • The Report Fraud link is valid for up to 30 days.

Administrators can access the details of devices paired by users through the PingID activity report. For more information, see Running the PingID activity report. You can filter the report to view only entries that contain Fraud Reported in the Message column.