PingID Administration Guide

January 2025

New features and improvements in PingID implemented in January 2025.

January 28

New version of PingID mobile app 3.0

New PingID mobile app

January 23

New version of PingID desktop app 1.8.0

New PingID desktop app

For details see Desktop app 1.8.0 (January 23, 2025).

January 7

Added informative instructions to Timed Out message for users with no paired FIDO devices

Improved PingID

We’ve added instructions to the Timed Out message to help users who attempt to sign on when they don’t have a FIDO2 biometrics device paired with their account. The Timed Out message now informs them that to authenticate, they must register a FIDO device and respond to authentication requests within 15 seconds.

Added ability to authenticate with backup device directly from authentication Error and Time Out screens

Improved PingID

We’ve added a link on the authentication Error and Time Out screens that enables users who don’t have their paired device to authenticate with their backup device directly from those screens. This option appears only if they have a backup device configured for their account.

Added explanation for what to do if all user devices are blocked and user is unable to authenticate

Improved PingID

If all of a user’s paired devices are blocked, there’s now a message informing the user that they must contact their organization’s administrator to unblock their device.