PingOne Advanced Identity Cloud

ServiceNow

The ServiceNow application template allows you to provision users to a ServiceNow instance.

Register the application

  1. In the Advanced Identity Cloud admin console, go to Applications, and click grid_view Browse App Catalog.

  2. In the Browse App Catalog modal, select an application, and click Next.

    Select the latest application version.

  3. Review the Application Integration information, and click Next.

  4. In the Application Details window, specify the name, description, application owners, and logo for the application.

  5. To make the application an Authoritative source of identity data, select the Authoritative check box. This option is not available for every application.

  6. Click Create Application.

Configure provisioning

Before you configure ServiceNow, refer to the Before you start section in ServiceNow connector.

  1. In ServiceNow, create an OAuth API endpoint for external clients.

  2. Note your instance url, username, and password.

  3. After auto-generating your secret, copy the client id and client secret.

  4. In the connector configuration, you must include a ServiceNow user who has admin and rest_api_explorer roles.

    If you don’t want to assign the admin role to the ServiceNow user, you must ensure that the user has access to the following tables:

    • sys_user_has_role

    • sys_user_grmember

    • sys_user_delegate

    • sys_user_role

    • sys_user_group

    • core_company

    • cmn_department

    • cmn_cost_center

    • cmn_location

  5. In the Advanced Identity Cloud admin console, on the Provisioning tab:

    • If setting up provisioning for the first time, click Set up Provisioning.

    • When editing existing settings in the Connection area, click Settings.

  6. Configure the following settings:

    Field Description

    ServiceNow instance

    URL of the ServiceNow instance. For example, dev00000.service-now.com

    Username

    An API user in ServiceNow that can consume the REST API.

    Password

    Password for the end user.

    Client ID

    Client ID of the OAuth 2.0 application in ServiceNow.

    Client Secret

    Client Secret for the preceding Client ID.

  7. Optionally, click Show advanced settings to set the following option:

    Option Description

    Exclude Unmodified

    Select this option to synchronize only the modified properties on a target resource.

  8. Click Connect.

  9. Verify the information in the Details tab.

Provision side tabs

The object type determines the side tabs that display on the Provisioning tab. Use the object type list to select an object type, such as Group. Afterward, you can configure properties in the different sub-tabs under the Provisioning tab.

Sub-tabs under the Provisioning tab
Provisioning tab Description Related sections

Details

View and manage an application, including name, ID, and native type.

Select the specific application from Provision settings for an application.

Properties

View and manage properties for the selected object type.

Manage application attributes

Data

View data about the selected object type.

View user access data

Mapping

View and manage mappings from the Advanced Identity Cloud admin console properties to external system properties and from external system properties to the Advanced Identity Cloud admin console properties.

Manage mappings

Reconciliation

Preview mappings on target applications between external systems and the Advanced Identity Cloud admin console, and reconcile the data between the two systems.

View and manage rules for the users and groups that use your application.

View and manage schedules for Full and Incremental reconciliation.

Reconcile and synchronize end-user accounts

Privacy & Consent

Manage end-user data sharing and synchronization.

Configure end-user data sharing

Rules

View and manage provisioning rules for mappings between Advanced Identity Cloud and a target application.

Manage provisioning rules

Advanced Sync

Create and manage mappings between an identity profile and an application or between applications.

Manage advanced sync

Next steps