PingOne Advanced Identity Cloud

Configure email

PingOne Advanced Identity Cloud provides email functionality to communicate with end users. You can send emails from journeys, scripts, backend processes, or through the REST API.

Email capabilities

Advanced Identity Cloud email functionality includes:

  • Email provider configuration: Configure email provider settings to send email through your organization’s mail server or a third-party service. Learn more in Email provider.

  • Email templates: Create reusable, localized email templates with dynamic content using Handlebars expressions. Learn more in Email templates.

  • Programmatic emails: Send email through REST API calls or from scripts for custom workflows and backend processes. Learn more in Send email.

  • Journey-based emails: Send email by adding nodes to your journeys, such as the Email Template node, Email Suspend node or OTP Sender node.

Common use cases

Common use cases for sending emails include:

  • Send welcome emails when end users register.

  • Deliver password reset notifications.

  • Provide multi-factor authentication (MFA) codes.

  • Send account verification messages.

  • Notify end users of account changes or security events.