A PingOne license has a soft limit and a hard limit for the maximum number of identities. A license can be assigned to one or more environments, and the user limits are based on the total number of identities across all of the environments assigned to a license.
The soft limit is usually 12 times the licensed monthly active users (MAU) or average annual monthly active users (AAMUA) of your PingOne subscription. You can continue to add users when you've reached the soft limit, but a warning message is displayed.
The hard limit is 10% more than the soft limit. When you hit the hard limit, you can no longer add users without updating your license.
You can configure the following alerts in so that you are notified by email when you are approaching these limits:
- Approaching User License Limit
- This alert is triggered when you reach 90% of the soft limit for your license.
- User License Limit Reached
- This alert is triggered when you reach 100% of the soft limit for your license.
- User License Limit Exceeded
- This alert is triggered when you reach the hard limit for the license and can no longer add users.
Learn more in Alerts.
Example
If your licensed MAU is 1 million, the soft limit for your license is 12 million users. The hard limit is 13.2 million users.
At 10.8 million users, or 90% of the soft limit for your license, a warning message is displayed in the admin console stating that you are at 90% of your allowed users. At this point, you can continue to add users.
When you reach the soft limit of 12 million users, another warning message is displayed stating that you have reached 100% of your allowed users. You can still add users.
When you reach 13.2 million users, which is the hard limit for the license, a message is displayed stating that you can no longer add users and must upgrade your license.
To discuss upgrading your license, contact Ping Identity Sales at www.pingidentity.com/en/company/contact-sales.html.