To promote or demote an environment, you must have the Environment Admin role.

  • You can't delete a production environment unless you first demote it to sandbox.
  • If you have a trial license, you can't create production environments or promote sandbox environments to production.

Learn more about environment types in Environment Properties.

  1. Access the environment details page for the environment you want to promote or demote by doing one of the following.
    • If you are in the admin console for the environment that you want to edit, go to Settings > Environment Properties.
    • If you are not in the environment that you want to edit, click the Ping Identity logo in the sidebar to open the Environments page and click the environment that you want to edit.
    A screenshot of the environment details view for the BX Finance environment
  2. Click the Pencil icon.
  3. At the bottom of the page, under Type, do one of the following.
    • To promote the environment, select the Production radio button.
    • To demote the environment, select the Sandbox radio button.
    Screenshot of an environment in edit mode showing the Sandbox and Production radio buttons
  4. Click Save.