The following table lists all the attributes that can be mapped for user provisioning to ServiceNow. For more information about these attributes, see Create a user in the ServiceNow documentation.
|
Attribute |
Description |
|---|---|
|
Username |
The user’s username and ServiceNow login. PingOne uses this value to synchronize pre-existing users in ServiceNow with PingOne. |
|
Prefix |
The user's honorific prefix, such as Ms., Mr., or Dr.. This attribute maps to introduction in ServiceNow. |
|
FirstName |
The user’s first (given) name. For example, "Barbara" in "Ms. Barbara Jane Jensen, III". |
|
MiddleName |
The user's middle name. For example, "Jane" in "Ms. Barbara Jane Jensen, III". |
|
LastName |
The user's last (family) name. For example, "Jensen" in "Ms. Barbara Jane Jensen, III". |
|
|
The user's email address. |
|
MobilePhone |
The user's mobile phone number. |
|
BusinessPhone |
The user's business phone number. |
|
HomePhone |
The user's home phone number. |
|
Roles |
The user's role, such as Student or Faculty. This attribute supports multiple values. The ServiceNow Provisioner can assign only roles that are already assigned to the user account that you use for provisioning. The ServiceNow Provisioner does not create new roles, so the roles must already exist in ServiceNow. |
|
Title |
The user's business title, such as Software engineer. |
|
Active |
The status of the user account in ServiceNow. |
|
LockedOut |
If true, the user is locked out. The user account still exists in ServiceNow, but the user cannot sign on. |
|
Password |
The user's password. Passwords cannot be mapped from a source data store, so this field can be used to set a literal default value. |
|
PasswordNeedsReset |
If true, the user must change their password at the next sign-on. |
|
EmployeeNumber |
A string identifier, typically numeric or alphanumeric, assigned to a person, often based on order of hire or association with an organization. |
|
Gender |
The user’s gender. |
|
Manager |
The Username that represents the manager for the user. |
|
Department |
The user's department or work group, such as "Sales". |
|
Street |
The user's street address. |
|
City |
The user’s city or locale. |
|
Zip |
The user’s ZIP code or postal code. |
|
State |
The user’s state, province, or territory. |
|
CountryCode |
The user's country. Uses the two-character country code as defined by the ISO-3166-1 alpha-2 standard. |
|
Location |
The user's geographical location. |
|
Timezone |
The user's time zone. Uses the IANA time zone database format. For example, America/Los_Angeles. The ServiceNow provisioner can set only time zones that are already assigned to the user account that you use for provisioning. You might need to update the time zones in ServiceNow to account for other allowable values. |
|
Language |
The user's language. Uses the two-character language code as defined by the ISO 639-1 standard. |
|
Notification |
Determines whether to enable notifications. Select Enable or Disable. |
|
TimeFormat |
The user's time format. Note:
The ServiceNow Provisioner can set only time formats that are already assigned to the user account that you use for provisioning. For more information, see Global date and time field format in the ServiceNow documentation. |
|
Photo |
The user’s photo. |