Manually approving a user’s ID

If automated user ID verification fails for any reason, you can manually approve a user’s ID.

About this task

Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, admins can rely on a custom defined identity verification process such as in-person or video-based conferencing to verify users. You can manually approve a user’s ID in the PingOne admin console or through the PingOne Verify REST API.

Console
API

Manually approving a user’s ID in the PingOne admin console

Steps

Go to Directory → Users.
Locate the user you want to edit.

You can browse or search for users.
Click the user entry to open the user details panel.
In the user details panel, click the Services tab → ID Verification to view the verification details for the user.
Click View, then Manually Approve.
The Manually Approve option is not available for the following transactions with the status:

Approved_Manually

Success

Approved_No_Request

Result

The user ID is verified, and the user can register or sign on from their device.

Manually approving a user’s ID with the PingOne Verify API

Steps

Use the PingOne Verify REST API to make the following request:
```
PUT /environments/{envID}/users/{userID}/verifyTransactions/{transactionID}
```
For more information, see UPDATE an ID verification transaction record for a user.

Result

The user ID is verified, and the user can register or sign on from their device.