Enabling or unlocking a user account or device
Learn how to enable a user’s account. If a user account or device is locked or disabled, you can unlock it or enable it from the user details page.
About this task
A user account can have one or more authentication method or device paired with the account. A user’s account can become locked, and sometimes the authentication method or device paired with the user’s account can also become locked. This section describes how to unlock a user account, and any devices paired with the account.
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A user account can be locked out if a user has more than five incorrect password attempts within 15 minutes.
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A user account and the methods and devices associated with the account might be locked because of incorrect MFA authorization actions, such as entering an incorrect one-time password, or declining push confirmations on a mobile device. The duration of the device lock is defined by the MFA policy.
If an authentication methods or device is locked, a Locked icon is shown in the Method and Devices table in the relevant user’s profile. |
For information about user account lock settings, see Configuring MFA settings. For information about MFA device settings, see MFA policy.
To unlock an MFA method or device for a specific user:
Steps
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Go to Directory → Users.
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Locate the user you want to enable, disable, or unlock. You can browse or search for users.
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In the user list, click the toggle to enable, disable, or unlock the user account.
You cannot lock a user account manually, but you can disable it.
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To unlock the MFA method or device for a specific user:
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In the user list, click the user entry.
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Click Services → Authentication.
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Next to the device that you want to unlock, click More Options, and then click Unlock.
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