License FAQ

When a trial license expires, access to the environment is disabled. You’ll need to purchase a full license to continue using those services. If you’re unsure about next steps, contact Ping Identity Sales at www.pingidentity.com/en/company/contact-sales.html.

When a paid license expires, administrators retain access to the environment, but the ability to make configuration changes is paused. This ensures that administrators can still manage license updates or assignments as needed. End-user functionality continues without interruption. To restore full administrative functionality, assign the environment to an active license. For assistance, contact Ping Identity Sales at www.pingidentity.com/en/company/contact-sales.html.

PingID licenses are managed separately from PingOne. Even if you have a full PingOne license, your PingID tenant remains in trial status until it is explicitly upgraded. Contact your Account Executive (AE) to ensure your PingID tenant is fully licensed.

ADMIN licenses enable specific functionality for managing administrator environments and cannot be modified or reassigned. If you need different capabilities or have questions about your current setup, contact your AE for guidance.

Ensure that the environment is associated with the new license. For example, if you have a PingOne MFA license and purchase PingOne Protect as an additional service, your PingOne MFA license must be upgraded to an MFA-Protect license to use PingOne Protect features in that environment. A new Protect-only license is not sufficient because you can’t assign more than one license to an environment. If the new license doesn’t include all of the other services you’re using in that environment, contact Ping Identity Sales at www.pingidentity.com/en/company/contact-sales.html.

Ensure that the environment is associated with the new license. Learn more in License assignment. If the message persists, you might have other environments that are still associated with the earlier license. You can associate those environments with the new license or any other current license that provides the same set of PingOne services.

You can create a trial environment for any product in combination with your paid services by creating a new environment. Select the paid services you want to use, then select the View Trials slider to see all the services that are not currently licensed. Adding trial services to an environment generates a 30-day trial license.

Licenses define limits for the maximum number of environments to which they can be assigned. If you need to create additional environments, contact Ping Identity Sales at www.pingidentity.com/en/company/contact-sales.html.

Licenses have both a soft limit and a hard limit on the number of identities you can create. User limits are based on the total number of identities across all of the environments assigned to a license. Learn more in Licenses and identity limits.

If you need help determining which license is right for your needs, reach out to your AE. If you’re experiencing issues with your current license or functionality is missing, and you have a paid license, contact Ping Identity Support at https://support.pingidentity.com.