PingOne

Verifying an email address for a user

For additional security, or to satisfy an authentication policy, you can require PingOne users to verify their email address.

For email verification, PingOne sends an eight-digit code to the user’s email address. The user then enters the code into the PingOne self-service application to complete the verification process. Alternatively, developers can use the PingOne API to create a custom application for email validation. Learn more in POST Verify User in the PingOne Platform API Reference.

Existing users won’t be required to verify their email address unless an administrator starts the verification process. After an administrator starts the verification process, a Not verified label shows next to the email address until the user finishes verification.

Steps

  1. In the PingOne admin console, go to Directory > Users and browse or search for the user for which you want email verification.

  2. Click the More Options (⋮) icon and click Verify Email.

If the user doesn’t have an email address as part of their profile, the Verify Email option isn’t available.

Result

PingOne sends a verification code to the configured email address. The user can then use the verification code to verify their email address in the PingOne self-service application or custom application, if configured.

In the user details, the email address changes to verified. If the user changes their email address, or if an administrator starts the verification process again, the email address must be verified again.