Configuring a custom SMTP email notification server

Use the Senders page to configure your organization’s SMTP server.

When you use a custom SMTP server, PingOne sends email through your organization’s mail infrastructure. Your domain’s existing Domain-based Message Authentication, Reporting, and Conformance (DMARC) policies apply to all messages sent by PingOne from this server.

Steps

Go to Settings > Senders.
Click +, enter the following options, and then click Next:
1. In the Sender Type list, select Email.
2. In the Provider Type list, select Custom Server

In the Email Sender Custom SMTP Server area, enter the relevant details:

Any edit changes on previously saved custom server fields requires re-entry of the Password field.

Field	Type	Description
Username	Mandatory	The organization’s SMTP server’s username.
Password	Mandatory	The organization’s SMTP server’s passcode.
Server Name	Mandatory	The name of the organization’s SMTP server.
Port	Mandatory	The port used by organization’s SMTP server to send emails (default: 465). NOTE: The protocol used depends upon the port specified. If you specify port 25,587, or 2525, SMTP with STARTTLS is used. Otherwise, SMTPS is used.
From Name	Optional	The name that displays as the sender’s name in the email message.
From Address	Mandatory	The email address that displays as the sender’s email address in the email message.
Reply-To Name	Optional	The name that displays as the sender’s reply-to name in the email message.
Reply-To Address	Optional	The email address that displays as the sender’s reply-to address in the email message.

Field

Type

Description

Username

Mandatory

The organization’s SMTP server’s username.

Password

Mandatory

The organization’s SMTP server’s passcode.

Server Name

Mandatory

The name of the organization’s SMTP server.

Port

Mandatory

The port used by organization’s SMTP server to send emails (default: 465). NOTE: The protocol used depends upon the port specified. If you specify port 25,587, or 2525, SMTP with STARTTLS is used. Otherwise, SMTPS is used.

From Name

Optional

The name that displays as the sender’s name in the email message.

From Address

Mandatory

The email address that displays as the sender’s email address in the email message.

Reply-To Name

Optional

The name that displays as the sender’s reply-to name in the email message.

Reply-To Address

Optional

The email address that displays as the sender’s reply-to address in the email message.

Click Save.

If you haven’t yet sent a test email, you might get a warning message indicating that saving SMTP settings without validating credentials using the test email button can cause problems sending emails. You can also send a test email later.

When saving, authentication isn’t tested using the new credentials. Follow up with the Send Test Email step to confirm successful SMTP server configuration.
To test the SMTP server configuration, edit the Email entry in the Senders list and then click Send Test Email.

The Send Test Email modal opens.
Enter a recipient email address in Send to and click Send.
Check the destination email box for the test email.

PingOne returns one of the following status messages:
- Success
- Failure