Configuring a custom SMTP email notification server
Use the Sender page to configure your organization’s SMTP server.
Steps
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Go to Settings → Sender.
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Click the Email tab.
The default Ping Server details appear, until a Custom Server is configured for the organization. The Ping Server settings are not configurable.
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From Name: The name that appears as the sender’s name in the email message.
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From Address: The email address that appears as the sender’s email address in the email message.
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Reply-To Name: The name that appears as the sender’s reply-to name in the email message.
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Reply-To Address: The email address that appears as the sender’s reply-to address in the email message.
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Select Custom Server to use the organization’s SMTP server instead of the Ping Identity email service.
Any edit changes on previously saved custom server fields requires re-entry of the Password field.
Field Type Description Username
Mandatory
The organization’s SMTP server’s user name.
Password
Mandatory
The organization’s SMTP server’s password.
Server Name
Mandatory
The name of the organization’s SMTP server.
Port
Mandatory
The port used by organization’s SMTP server to send emails (default: 465). NOTE: The protocol used depends upon the port specified. If you specify port 25,587, or 2525, SMTP with STARTTLS is used. Otherwise, SMTPS is used.
From Name
Optional
The name that appears as the sender’s name in the email message.
From Address
Mandatory
The email address that appears as the sender’s email address in the email message.
Reply-To Name
Optional
The name that appears as the sender’s reply-to name in the email message.
Reply-To Address
Optional
The email address that appears as the sender’s reply-to address in the email message.
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Click Save to save your custom changes, or Discard Changes to abandon them.
The Pay Attention pop-up opens.
Choose from the following options:
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Discard Changes to keep the previous custom server settings.
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Save Anyway to keep the new custom server configuration settings.
When saving, authentication is not tested using the new credentials. We recommend following up with the Send Test Email step to confirm successful SMTP server configuration.
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To test the SMTP server configuration, click the Send Test Email button.
The Send Test Email dialog opens.
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Enter a recipient email address in Send to and click Send.
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Check the destination email box for the test email.
PingOne returns one of the following status messages:
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Success
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Failure
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