PingOne

Managing your PingOne user profile

The PingOne self-service portal enables administrators and end users to manage their profile without contacting customer service.

This section is intended to introduce the functions available for the out-of-the-box PingOne user profile page and is intended for the following audiences:

  • PingOne administrators: Learn how to manage your own account.

  • PingOne administrators managing PingOne end users: Understand how your users can make use of the self-service options and use this guide as a basis for creating a guide for your own end users.

Screenshot showing the profile page

The options displayed in the PingOne user profile are identical for both administrators and end users, but they can be implemented differently to fit your use cases.

From the PingOne self-service page, users can:

  • Update their profile

  • Add or remove authentication methods

  • Change their password

  • View linked accounts, sessions, and consents

Administrators can view the same tabs on the profile page. Some options might not be relevant when managing their own account, such as linked profiles and consents.

You should create and maintain separate PingOne environments for your administrators and your end users so that you can maintain multi-factor authentication (MFA) configurations, branding, and policies appropriate to each environment.