PingOne

(Workforce Only) Configuring the PingID desktop application

PingID desktop app can be installed on a PC or Mac machine and used to generate a one-time passcode (OTP) with which to authenticate.

Desktop app uses the HMAC-based one-time password (HOTP) algorithm to generate the OTP.

Users must be online to pair the PingID desktop app or change their PIN. However the desktop app can be used to generate an OTP even when the user is offline.

Before you begin

PingID desktop app is available for the following platforms and versions:

  • Microsoft Windows 10 and 11

  • Microsoft Windows Server 2016 and 2019

  • Apple Mac OS X 11+

The PingID desktop app does not run on an Apple Mac OSX virtual machine (VM).

The PingID desktop app requires a minimum of 155 MB RAM and 212 MB free disc space.

Learn more about the user experience in the PingID End User Guide.

  • Different end users using the same PC have different PingID accounts and undergo a unique authentication process. Each end user only sees their own organizations.

  • When a user is registered to two different organizations, each organization’s administrators can only see the details of their own organization’s end users.

  • Roaming user profiles:

    • Roaming user profiles are available from version 1.5.3 for the Windows desktop app.

    • To enable roaming user profiles, users must be unpaired and any previous installation of the desktop app must be uninstalled.

    • All terminals available for roaming users must have the desktop app installed with user roaming profiles support enabled.

Steps

Adding PingID desktop app as an authentication method includes the following steps:

  1. Configure the MFA policy to include PingID desktop app. Learn more Configuring an MFA policy for strong authentication.

  2. Optionally configure the PingID desktop app application if you want to: