PingOne

Use Case: Configuring Telesign as a provider with PingOne

About this task

Add Telesign as your organization’s provider account.

Steps

  1. Go to Settings > Sender.

  2. Select SMS/Voice.

  3. Select Custom Provider.

    Selecting Custom Provider deletes any existing custom server configuration.

  4. Provider Name: Enter a meaningful name for your Telesign provider account.

  5. Authorization: select Basic and then enter

    1. User Name: Enter the username for your Telesign provider account.

    2. Password: Enter the password for your Telesign provider account.

      When editing an existing configuration, you can click Change Account to enter a new password for the custom provider account.

  6. SMS:

    To use Telesign to send SMS messages, configure this section.

    1. Type: Select the POST operation to issue SMS notification requests to the associated vendor URL endpoint.

    2. URL: Enter the following URL https://rest-api.telesign.com/v1/messaging

    3. Body:The request body format style for configuration maintenance. In the list select Form and then add the following key and value pairs: Click Add Key, Value for each additional entry.

      Key Value

      message_type

      ARN

      message

      ${message}

      phone_number

      ${to}

      Changing the the request body’s format style from Form deletes the request body’s key and value pairs, and changing the format style from Raw deletes the request body’s free-form JSON text.

    4. Headers: The Telesign header for the SMS notification requests is added by default.

    5. Plus sign: Select Enabled to enable the standard number format for the sender and recipient numbers, including a leading plus sign.

  7. Voice:

    To use Telesign to send voice messages, configure this section.

    1. Type: Select the POST operation to issue voice notification requests to the associated vendor URL endpoint.

    2. URL: Enter the following URL https://rest-api.telesign.com/v1/voice

    3. Body: The request body format style for configuration maintenance. In the list select Form and then add the following key and value pairs: Click Add Key, Value for each additional entry.

      Key Value

      message_type

      ARN

      message

      ${message}

      phone_number

      ${to}

      Changing the the request body’s format style from Form deletes the request body’s key and value pairs, and changing the format style from Raw deletes the request body’s free-form JSON text.

    4. Preceding padding: Set a custom pause or padding before an OTP character, to leverage Telesign vendor capabilities when sending voice notifications. For example:

      "beforeTag":"<Say>",

    5. Succeeding padding: Set a custom pause or padding after an OTP character, to Telesign vendor capabilities when sending voice notifications. For example:

      "afterTag":"</Say> <Pause length=\"1\"/>"

    6. Headers: The Telesign header for the SMS notification requests is added by default.

    7. Plus sign: Select Disabled to ensure a leading plus sign is not added to the sender and recipient numbers.

      Telesign does not support the use of a leading "+" in phone numbers for voice notifications.

  8. Click Save.

  9. Check your configuration:

    1. To check SMS configuration, in the SMS area, click Send Test SMS and in the popup window enter a destination phone number to test receiving an SMS notification from Telesign, and then click Send. A test SMS notification should be received on the destination phone.

    2. To check Voice configuration, in the Voice area, click Send Test Voice and in the popup window enter a destination phone number to send a Voice notification from Telesign, and then click Send. A test voice notification should be received on the destination phone.