Sync status
The sync status shows the sync summary and current status of users and groups of a provisioning connection.
Sync updates
Sync updates occur when there’s a change at the source on a user, group, or membership if the target supports group provisioning. The provisioning service updates the user at the target and keeps the source and target in sync.
Sync frequency
Sync frequency depends on the provisioner and isn’t configurable.
For outbound provisioning, changes occur in real time. When there is a change to a user in PingOne, the target identity store updates immediately.
For inbound provisioning with Workday, a polling mechanism checks the source identity store every 15 minutes. When there’s a circuit breaker due to polling failure, the reset is 12 hours. After 12 hours, the polling mechanism will attempt to run a full resync for the associated provisioning rule. For LDAP inbound poll failure, the reset is 30 minutes.
Learn more about inbound and outbound provisioning in Provisioning.
You can find information about viewing your sync status in Viewing sync status.
| Identity store | Inbound | Outbound | Sync Frequency |
|---|---|---|---|
Aquera |
No |
Yes |
Real time |
Box |
Yes |
Yes |
Real time |
Docusign |
Yes |
Yes |
Real time |
Dropbox |
Yes |
Yes |
Real time |
Duo |
Yes |
Yes |
Real time |
GitHub EMU |
No |
Yes |
Real time |
Google Workspace |
No |
Yes |
Real time |
LDAP Gateway |
Yes |
Yes |
For inbound sync, users are retrieved from the source identity store using a polling mechanism. For each subsequent update, polling occurs every 2 - 3 minutes. For LDAP inbound poll failure, the reset is 30 minutes. Outbound syncs occur in real time. |
Microsoft Azure (Office 365) |
No |
Yes |
Real time |
OpenLDAP |
Yes |
Yes |
Real time |
Radiant Logic |
Yes |
Yes |
Real time |
Rest |
Yes |
Yes |
Real time |
Salesforce |
No |
Yes |
Real time |
Salesforce Communities |
No |
Yes |
Real time |
Salesforce Leads and Contacts |
No |
Yes |
Real time |
SCIM |
No |
Yes |
Real time |
ServiceNow |
No |
Yes |
Real time |
Slack |
No |
Yes |
Real time |
Workday |
Yes |
Yes |
Users are retrieved from the source identity store using a polling mechanism. For every subsequent update, polling occurs every 15 minutes. For inbound provisioning with Workday, a polling mechanism checks the source identity store every 15 minutes. When there’s a circuit breaker due to polling failure, the reset is 12 hours. After 12 hours, the polling mechanism will attempt to run a full resync for the associated provisioning rule. |
Zendesk |
Yes |
Yes |
Real time |
Zoom |
No |
Yes |
Real time |
ZScaler ZPA |
No |
Yes |
Real time |
ZScaler ZIA |
No |
Yes |
Real time |