PingOne

Managing a user’s credentials

You can view, revoke, delete, or reset a user’s credentials on the Users page.

Learn more in Introduction to PingOne Credentials.

Steps

  1. In the PingOne admin console, go to Directory > Users and browse or search for the user whose credentials you want to manage.

  2. Click the user entry to open the user details panel.

  3. Click the Services > Credentials tab.

    If a user has a credential issued to them, they’re listed here with the following status:

    • Active: A credential is issued and appears in the digital wallet.

    • Pending: A credential is issued but isn’t in the digital wallet yet.

    • Revoked: A credential is revoked and appears as revoked in the digital wallet.

  4. (Optional) To revoke, delete, or reset a credential:

    1. Next to the credential that you want to manage, click the More Options (⋮) icon, and then click one of the following:

      • Revoke

      • Delete

      • Reset

    2. In the confirmation modal, click Revoke, Delete, or Reset to complete the action.