Configuring trusted email addresses
Ping Identity can send trusted emails on your organization’s behalf, from your organization’s trusted domain. This option requires that you first Set up a trusted email domain for your environment, and then configure associated trusted email addresses.
About this task
You can configure up to 10 trusted email addresses for each trusted email domain. |
Steps
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Go to Settings > Sender.
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Click the Email tab.
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Select Ping Server.
The default Ping Server details are shown, until a trusted email domain and its associated addresses are configured, or alternatively, a Custom Server is configured for the organization. The Ping Server settings are configurable only when a trusted email domain is already configured.
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Domain: The email domain name. Default:
pingidentity.com
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From Name: The name that appears as the sender’s name in the email message. Default:
PingOne
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From Address: The email address that appears as the sender’s email address in the email message. Default:
noreply@pingidentity.com
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Reply-To Name: The name that appears as the sender’s reply-to name in the email message. Default:
PingOne
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Reply-To Address: The email address that appears as the sender’s reply-to address in the email message. Default:
noreply@pingidentity.com
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Select your trusted email domain from the Domain dropdown.
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Enter the sender details:
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From Name: Enter the name that should appear as the sender’s name in the email message.
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From Address: Select an email address from the dropdown, or click New Email Address to open the New Email Addresses screen and create a new address.
In the New Email Addresses screen:
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Enter the local-part (username) of the trusted email address, and click Done. If the
_pingoneemail
text record was not added to your DNS, you’ll have to verify the email address by clicking Next and carrying out the remaining steps. -
When you click Next, a verification code is mailed to the trusted email address, and the Email Verification screen opens.
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Enter the verification code in the Verification Code field.
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Click Done. If verification failed, or if no verification code email was received, click Resend verification email to retry.
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Enter the reply-to details:
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Reply-To Name: Enter the name that should appear as the reply-to name in the email message.
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Reply-To Address: Select an email address from the dropdown, or click New Email Address to open the New Email Addresses screen and create a new address, as described for From Address.
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Click Save to save your custom changes, or Discard Changes to abandon them.