PingOne

Using user identity details to identify sync issues

Use the details page to identify specific sync issues for a particular user or users.

Steps

  1. Go to Directory → Users.

  2. Locate the appropriate user. You can browse or search for users.

  3. Click the user entry to open the details panel.

  4. Click Services → Sync Status.

    Membership sync status shows for provisioners that support outbound group provisioning.

Next steps

See the Sync Status for specific failures. Sync failures are often due to errors with attribute mapping.