PingOne

Self service

Use the options on the Self service page to determine which information appears to end users in the self-service portal, also known as the MyAccount app. For example, you might want to allow users to manage their own sessions, or view agreements that they have consented to.

You can find the following options at User Experience > Self Service.

Branding and themes

The options in this section define the look and feel of the self-service portal (MyAccount app). For more information, see Branding and themes.

Apply active theme

Apply the branding and themes configured for the environment to the My Account app.

Show footer

Show the theme’s footer at the bottom of the My Account app.

Self service

The options in this section define the information that the end user will see in the self-service portal (MyAccount app).

Manage profile

Allow end users to edit their own profile attributes. If this option is enabled, end users can modify their name, address, and phone number for example. The specific attributes vary depending on the environment configuration.

Manage authentication

Allow end users to manage the methods by which they authenticate, such as email, security key, text message, or authenticator app. IMPORTANT: Users should always include the country code when pairing a device. Phone formats across the globe are constantly expanding and changing. If the country code is not included, issues might occur with message delivery.

Manage Authentication

Choose from the following options:

  • Enable or disable MFA: Allow end users to enable or disable multi-factor authentication for their account. This option is relevant for CIAM users.

  • Manage PingID Devices via MyAccount: Allow PingID users to manage their devices from the MyAccount app. This option is relevant for PingID workforce users from environments that are converged with PingOne.

    • Selecting Manage PingID Devices via My account also:

      • Enables the Allow user actions according to granted authentication scopes option in the MyAccount app Resources tab. This option provides users with a limited set of scopes until they authenticate.

      • Adds the MyAccount app to all PingID policies that already include Device Management.

    • To allow PingID users to manage their account with limited scopes, you must also ensure an MFA policy or MFA DaVinci flow policy is added to the MyAccount app.

    • To add a policy to the app, see Associating your sign-on policy with your web app.

    • To disable reduced scopes, see Editing scopes for an application.

    • For information about PingOne API scopes and their function, see PingOne Self-management scopes.

  • None. Do not enable either option.

Change password

Allow end users to change their own passwords.

Manage linked accounts

Allow end users to manage the linked accounts that are used during authentication.

Manage sessions

Allow end users to view or sign out of PingOne sessions.

View agreements

Allow users to see the agreements to which they have consented.

Manage OAuth consents

Allow users to view and revoke OAuth consents to which they have agreed.