PingOne

Using reporting to identify sync issues

You can run a targeted report to identify general sync issues.

Steps

  1. Go to Monitoring → Audit.

  2. For Filter type, select Event type.

  3. For Filter, select the following:

    • Provisioning Sync Failure

    • Provisioning Identify Sync Failure

      There are several other provisioning-related filters that you can also use depending on your issue.

  4. Click Run.

Next steps

  • In the results list, see the Description column for specific failures.

  • In the Details column, you can click View to see more detailed information.