PingOne

Customizing PingOne Credentials notification templates

Customize notification templates for PingOne Credentials notifications that end users receive.

Before you begin

You must have PingOne MFA in your environment.

PingOne MFA provides the default notification templates.

About this task

PingOne Credentials notifications include:

Credential Issued

Notifications to end users when a credential is issued.

Credential Revoked

Notifications to end users when a credential is revoked.

Credential Updated

Notifications to end users when a credential is updated.

Digital Wallet Pairing

Notifications to end users to set up and pair a digital wallet app for storing credentials.

For more information about notification templates, see Notification templates and Editing a notification.

To customize notification templates for the notifications that groups or populations receive:

Steps

  1. Go to User Experience → Notification Templates.

A screen capture of notification templates showing different types of existing templates.

  1. Click the More Options (⋮) icon for the notification template you want to customize.

  2. Click Edit.

  3. To edit a notification detail, click the Pencil icon for the field you want to edit.

    Example:

    For the Digital Wallet Pairing template, click the Pencil icon for the New Email field and enter a custom message, such as To set up your BX Insurance Digital Wallet, click on this link to download and set up the app.

    A screen capture of Digital Wallet Pairing notification templates New Email edits.

  4. Click the Checkmark icon to save your changes.