PingOne

Viewing user ID verification results

You can view a user’s ID verification results in the PingOne admin console or through the PingOne Verify REST API.

  • Console

  • API

Viewing user ID verification results in the PingOne admin console

Steps

  1. In the PingOne admin console, go to Directory > Users.

  2. Locate the user you want to view.

    You can browse or search for users.

  3. Click the user entry to open the user details panel.

  4. In the user details panel, click the Services tab > ID Verification to view the verification status and results for the user.

    For each Transaction ID, the status of the user ID verifications, including a timestamp and the result, is displayed.

    The Status can have one of the following values:

    • Requested: The user is requested to send their ID information for verification.

    • Initiated: The user receives the link to the verify transaction, or scans a QR code, and clicks Begin Verification within their mobile web browser or mobile app using the PingOne Verify SDK.

    • In progress: The user successfully captures and submits a document image. The ID verification service receives the ID information and attempts to validate the data with the service provider (SP).

    • Partial: At least one step of the verification process is complete, but some steps are pending. For example, an end user has shared their government ID images but hasn’t taken their selfie.

    • Success: The user ID information has been validated by the service provider and verified by the ID verification service.

    • Approved manually: The user ID information has bypassed the verification process and approved manually with admin-assisted verification. This happens after the document collection process has begun.

    • Approved no request: The verification transaction is manually approved without the user starting the document collection process.

    • Fail: The user ID information went through validation, and a service provider failed it because of detected fraud, an unsupported document, or bad image quality.

      A Fail status can also occur when:

      • The user doesn’t initiate or complete the document collection process. This causes the verification transaction to expire and change the status to Fail.

      • An internal error occurs during processing.

  5. Click View to view the metadata Result for a specific transaction ID.

Viewing user ID verification results with the PingOne Verify API

Steps

  • Use the PingOne Verify REST API to make one of the following requests:

    Choose from:

    GET /environments/{envID}/users/{userID}/verifyTransactions

    Returns all changes (transactions) in verification status for the user. Learn more in Read all ID verification transaction records for a user in the API documentation.

    GET /environments/{envID}/users/{userID}/verifyTransactions/{transactionID}

    Returns a specific change (transaction) in verification status for the user. Learn more in Read an ID verification transaction record for a user In the API documentation.