PingOne

PingID mobile app PIN requirements

As an extra layer of security, you can require users to enter a 4 or 6-digit PIN code to access the PingID mobile app.

Enable and configure a PingID mobile app PIN in the PingID mobile app settings. Learn more in (Workforce Only) Configuring the PingID mobile application settings.

You can require a PIN code to access PingID mobile app for:

  • Devices that don’t already have device biometrics or a device PIN code defined

  • All devices

If this option is enabled:

  • A user is prompted to create a PIN code when they pair the mobile app. The PIN code must include at least 3 or 4 different digits for PIN lengths of 4 and 6 digits, respectively. Digits must not be in ascending or descending sequence, such as 1234 or 4321.

  • A user is prompted to enter the PIN code each time they launch the PingID app.

  • The mobile app is locked after 3 minutes of inactivity, and the user is required to enter the PIN to unlock it.

  • In the event of three consecutive incorrect PIN entries, the user is blocked from accessing the app for 2 minutes. This applies to both the PIN entry and the PIN change windows. Lockdown takes effect from the time of the lock, irrespective of whether the desktop app remains open or is closed and relaunched.

  • The mobile app must be online for a user to pair the app. However, a user who is offline can still create a PIN, enter the PIN to access the mobile app, or change their PIN.

  • The mobile app must be online for any change in PIN configuration to take effect, such as enabling or disabling the PIN or changing its length. The user can change their PIN from the PingID mobile app settings.

  • If a user pairs the mobile app to more than one organization, the user must create only one PIN, according to the most restrictive organization requirements. For example:

    • If only one organization has enabled the Mobile Security PIN feature, the user is required to enter their PIN to use the mobile app for authentication to all organizations, including those which do not require the PIN.

    • If one organization requires a 4-Digit PIN and a second organization requires a 6-Digit, the user will be required to enter a 6-digit PIN.

  • If the PIN code is already enabled, and the administrator changes the length of the PIN code required, users must first enter the app using the old PIN and then create a new PIN of the new length.

  • It is not possible for the user to reset their PIN. If forgotten, to create a new PIN, the user must unpair their device, and then define their PIN code when pairing their device again.

If an administrator edits the PingID mobile app configuration to require a PIN code, changes are implemented at the user level according to the PingID version and the user flow:

  • Users installing the PingID mobile app for the first time are asked to create a PIN during the mobile app pairing flow.

  • Users are prompted to define a PIN code the next time they open the PingID mobile app when online.