User management

The ServiceNow Provisioner links users from the data store to ServiceNow. The behavior of each provisioning capability is described below.

Synchronizing existing users

By default, the ServiceNow Provisioner synchronizes users from the data store to the target service by matching an attribute in the data store to the Username attribute in the target service.

For example:

In ServiceNow, Janet’s Username is jsmith.
In your data store, Janet’s sAMAccountName is jsmith.
On the Attribute Mapping tab, you map the Username attribute to sAMAccountName.
When the provisioning connector runs, the data store user is provisioned with a Username of jsmith. That matches Janet’s existing Username in ServiceNow, so her information in the data store is synchronized to her ServiceNow account.

You can map the matching data store attribute when you configure your channel in Creating a provisioning connection.

User provisioning

Triggered by any of the following:

A user is added to the data store group or filter that is targeted by the provisioning connector.
A user with "disabled" status is added to the data store group or filter that is targeted by the provisioning connector, and the Provision disabled users provisioning option is enabled.

The target is determined by the Source Location tab in the provisioning connector configuration.

User updates

Triggered when a change occurs to a user attribute that is mapped in the provisioning connector configuration.

User deprovisioning (disabling)

Triggered by any of the following:

A user is deleted from the user store.
A user is disabled in the user store.
A user is removed from the data store group or filter that is targeted by the provisioning connector.