User credential management
Users sign on to their Symantec VIP Adapter account using a credential that’s associated with their Symantec VIP account.
In Symantec VIP, a credential is an authentication method (such as voice or SMS) that is paired with a unique credential ID. The credential ID is shown on the user’s VIP Access mobile app, or on their physical VIP security token or card.
Adding credentials
When you create a user account in Symantec VIP, you must add at least one credential for the user. Additional credentials let the user sign on with different devices or authentication methods.
You can add additional credentials on behalf of a user, or allow users to add their own credentials through the Symantec VIP Adapter sign-on page. Learn more in:
The Suppress Add Credentials setting in the Symantec VIP Adapter instance configuration determines whether users are allowed to add credentials.
Resetting credentials
If a user fails to authenticate twice in a row, the Symantec VIP Adapter prompts the user to reset their credentials, as shown in Resetting credentials as a user. This self-service prevents users from locking their accounts and reduces the workload for administrators.