Troubleshooting
The following table lists situations that you could encounter with the Facebook Login Integration Kit, along with possible solutions.
Problem | Possible Cause/Solution |
---|---|
Users see the following error:
|
If you created your app on the Facebook developer site before February 2021, you need to manually request Advanced Access for the public_profile permission.
|
When attempting to sign on, the following error occurs: |
For information on how to resolve this issue, see Facebook CIC can’t load URL method error in the Ping Identity Knowledge Base. |
The sign-on hyperlink in your application does not reach the PingFederate endpoint, and you are running the PingFederate server behind a reverse proxy. |
Extend the existing proxy rules within your network to allow network traffic to the following endpoint: https://pf_host:pf_port/ext/facebook-authn/ |
The user is redirected to the Unauthorized Redirect URL in your adapter instance configuration with an |
|
The |
The user attempted to access the site URL endpoint directly from the browser. |