ServiceNow Provisioner

Creating a provisioning user in ServiceNow

To allow PingFederate to connect to ServiceNow, create a provisioning user in ServiceNow.

Steps

  1. In your ServiceNow instance, create the user credentials that PingFederate will use to connect.

    1. Go to User Administration → Users. Click New.

    2. In the New Record window, in the User ID field, enter ping_identity_provisioning_solution_user.

    3. In the Password field, enter a password of your choosing.

    4. Select the Web service access only and Internal integration user check boxes.

    5. Click Submit.

  2. Assign the provisioning role to the user.

    1. In your ServiceNow instance, go to User Administration → Users and click the newly created user.

    2. On the Roles tab, click Edit.

    3. In the Collection field, search for the x_pir_ping_prov.ping_identity_provisioning_role role.

    4. Click the right arrow to add it to the Roles list.

    5. Click Save.