Supported attributes reference
The following attributes can be mapped for user provisioning to ServiceNow.
For more information about these attributes, see Create a user in the ServiceNow documentation.
| Attribute | Description | ||||
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UserName |
The user’s unique identifier in ServiceNow. This attribute maps to the user’s
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First name |
The user’s given name. For example, "Barbara" in "Ms. Barbara Jane Jensen, III". |
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Last name |
The user’s family name. For example, "Jensen" given the full name "Ms. Barbara Jane Jensen, III". |
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Middle name |
The user’s middle name or names. For example, "Jane" given the full name "Ms. Barbara Jane Jensen, III". |
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Prefix |
The user’s honorific prefix or prefixes, such as "Ms.", "Mr.", or "Dr." This attribute maps to the user’s "introduction" in ServiceNow. |
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Gender |
The user’s gender. |
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The user’s email address. |
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Title |
The user’s business title, such as "Software engineer". |
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Department |
The user’s department or work group, such as "Sales". |
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Password |
The user’s password. Passwords cannot be mapped from a source data store, so this field can be used to set a literal default value. |
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Password Needs Reset |
When set to true, the user must change their password at next login. |
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Language |
The user’s language. Uses the two-character language code as defined by the ISO 639-1 standard. This attribute has a default value in ServiceNow. Languages might need to be updated in ServiceNow to account for other allowable values for this field. |
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Location |
The user’s geographical location. |
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Photo |
The user’s photo. |
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Business Phone |
The user’s business phone number. |
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Mobile Phone |
The user’s mobile phone number. |
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Home Phone |
The user’s home phone number. |
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Street |
The user’s street address. |
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City |
The user’s city or locale. |
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State/Province |
The user’s state, province, or territory. |
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Zip/Postal Code |
The user’s ZIP or postal code. |
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Country Code |
The user’s country. Uses the two-character country code as defined by the ISO-3166-1 alpha-2 standard. This attribute has a default value in ServiceNow. County Codes might need to be updated in ServiceNow to account for other allowable values for this field. |
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Roles |
The user’s role, such as "Student" or "Faculty". This attribute supports multiple values. The ServiceNow Provisioner can only assign roles that are already assigned to the user account that you use for provisioning. The ServiceNow Provisioner does not create new roles, so the roles must already exist in ServiceNow. By default, the ServiceNow Provisioner can set roles but not remove them. To remove this limitation, you can grant elevated security permissions, as shown in Adding the Ping Identity provisioning role in ServiceNow. |
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Notification |
Determines whether to enable notifications. Select Enable or Disable. |
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Employee Number |
A string identifier, typically numeric or alphanumeric, assigned to a person, often based on order of hire or association with an organization. |
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Time Zone |
The user’s time zone. Uses IANA time zone database format. For example, "America/Los_Angeles".
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Time Format |
The user’s time format. For details on time formatting, see Global date and time field format in the ServiceNow documentation.
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Manager |
The distinguished name (DN) representing the manager for the user.
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