Known issues and limitations

Because of a limitation with PingFederate 8.1 and earlier versions, when configuring two service provider (SP) connections with the same provisioner, the second connection built can be pre-populated with the channel from the first connection. To avoid conflicts, delete this pre-populated channel and create a unique channel for each connection.

Single logout (SLO) is not supported.

User attributes cannot be cleared once set, they can only be updated.

Emails that contain plus (+) symbols are not supported and may cause issues with provisioning.

Syncing with existing groups is not supported. The connector is not able to manage groups, or add users to groups that it has not created.

There is the potential to have a user in Zendesk managed by two users in Active Directory. This occurs when a new user is created with the secondary email of another user.