Troubleshooting

The following links provide help for troubleshooting sign-in issues with Microsoft Lync.

Troubleshooting Azure AD connection configuration errors: Ping Identity support article for troubleshooting Azure AD connection configuration errors.
Troubleshooting Skype for Business Online sign-in errors for administrators: Describes how to troubleshoot sign-in issues with Microsoft Skype for Business Online. Details how to clear the credential cache that can occur on some operating systems.
Troubleshoot sign-in issues for Lync for Mac 2011 in Skype for Business Online: Describes how to troubleshoot common issues between Lync for Mac and Office 365.