Troubleshooting

The following solutions address common situations that you might encounter with the Symantec VIP Integration Kit.

Situation Recommendation

Situation	Recommendation
You receive an error in the `server.log` file that says Operation not allowed in current user status.	The user is disabled. Enable the user account in Symantec VIP and try again.
You receive an error in the `server.log` file that says No credentials available for reset, failing authentication.	The user does not have any standard credentials available. Have the user install the Symantec VIP mobile app or use an SMS or voice credential instead.

You receive an error in the server.log file that says Operation not allowed in current user status.

The user is disabled. Enable the user account in Symantec VIP and try again.

You receive an error in the server.log file that says No credentials available for reset, failing authentication.

The user does not have any standard credentials available. Have the user install the Symantec VIP mobile app or use an SMS or voice credential instead.