Adding credentials as an administrator
As an administrator, you can manually add credentials to a user’s account. This allows them to sign on with Symantec VIP using another device or authentication method.
Steps
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Sign in to the Symantec VIP Manager portal as an administrator.
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On the Users tab, for the user that you want to modify, click Edit Details.
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In the Credentials section, click Add Another.
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From the Type list, select the authentication method.
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In the Credential ID field, enter the user’s credential ID. The ID is shown on the user’s VIP Access mobile app, or on their physical VIP security token or card.
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Optional: If the Extension field appears, enter a phone extension. It can include “#”, “,”, “*”, “.” and an “x”, but only if they are preceded by numbers.
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In the Name field, enter a name. Click Save.