Manage Leads and Contacts

The provisioning connector synchronizes users from the PingOne datastore to Salesforce based on the Email attribute.

When you configure the attribute mappings in your service provider connection, you can set up synchronization by populating the Email attribute with a matching attribute from the datastore.

For example:

In Salesforce, Janet’s Email is jsmith@example.com.
In your datastore, Janet’s mail is jsmith@example.com.
On the Attribute Mapping page, you map the Email attribute to mail.
When the provisioning connector runs, the datastore user is provisioned with an Email of jsmith@example.com. This matches Janet’s existing Email in Salesforce, so her information in the datastore is synchronized to her Salesforce account.

Lead and Contact record provisioning

Provisioning is triggered by any of the following:

A user is added to the datastore group or filter that is targeted by the provisioning connector.

The target is determined in the provisioning connector configuration.

Lead and Contact record updates

Provisioning is triggered when a change occurs to a user attribute that is mapped in the provisioning connector configuration.

Lead and Contact record deprovisioning

Deletion is triggered by any of the following:

A user is deleted from the user store.
A user is disabled in the user store.
A user is removed from the datastore group or filter that is targeted by the provisioning connector.