PingOne

Resetting a user’s ID verification status in the PingOne admin console

Steps

  1. Go to Directory → Users.

  2. Locate the user you want to edit.

    You can browse or search for users.

  3. Click the user entry to open the user details panel.

  4. In the user details panel, click the Services tab → ID Verification to view the verification details for the user.

  5. Click the Reset Verification Status button.

    Result:

    The Status changes to Not Initiated.

  6. In the confirmation popup, click Reset Verification Status.

Result

The verification process restarts and sends a notification message to the user to resubmit their credentials for verification.

The user can resubmit their ID information from their device at the time of notification, or wait until the next time they sign on to PingOne.

If the user has previously completed a successful ID verification, the signed claim of their ID information still exists on their device. The user can just scan the new ID verification transaction record sent to their device. The customer Verify app then passes the existing signed certification to the ID verification service. The ID verification service validates the claim and changes the status of the user without having to contact the service provider for validation.

If you disable ID verification for a user that has previously completed a successful ID verification, the signed certification of their ID information also still exists on their device. Re-enabling ID verification for the user then follows the same process as described previously.