PingOne

Deleting an LDAP gateway

Delete Lightweight Directory Access Protocol (LDAP) gateways you no longer need.

PingOne links users created through an LDAP gateway to that specific gateway. When you delete an LDAP gateway, any running gateway instances disconnect, and any users linked to the gateway won’t be able to sign on. Only delete a gateway if you are sure it’s no longer in use. Learn more in LDAP gateway and user type scenarios.

Before you begin

If a configuration, such as an authentication policy or provisioning rule, references a removed LDAP gateway, PingOne fails to connect and returns an error. For example:

  • Authentication failures return a Failed to load gateway, The request could not be completed, or The requested resource was not found error message.

  • Login failures return Username Incorrect or Password Incorrect error message when credentials are valid.

  • Users show no gateway assigned despite an active operational gateway existing.

  • Failures impact both existing users and newly created users, because the policy reference is evaluated before directory authentication occurs.

Before deleting an LDAP gateway, check for references to it in:

  1. Microsoft 365 applications. Learn more in Adding Microsoft 365 to allow users to sign on using PingOne

  2. Authentication policies. Learn more in Authentication policies for applications.

  3. DaVinci flows. Learn more in PingOne connector and LDAP connector

  4. Provisioning rules. Learn more in Rules.

  5. Directory configuration mappings. Learn more in Creating an LDAP gateway provisioning connection and Rules.

Steps

  1. In the PingOne admin console, go to, Integrations > Gateways.

  2. Click the More Options (⋮) icon next to the gateway you want to delete and click Delete.

  3. If no users are linked to this gateway, select the I understand and have confirmed that this gateway is not in use checkbox.

  4. Click Delete.