PingOne

Creating a Twilio Messaging Services notification sender for PingOne

Use the information in this section to configure PingOne to use a Twilio Messaging Services account to send messages from a pool of numbers defined in Twilio using a Twilio Messaging Services SID. For a direct manual method of configuring a Twilio account, refer to Configuring a Twilio account for PingOne.

Before you begin

Ensure that you have:

  • Your Twilio account string identifier (SID) and Auth Token from the Twilio dashboard.

  • A Twilio Messaging Service with Twilio phone numbers that support SMS or Voice.

Steps

  1. Go to Settings > Senders.

  2. Click +, enter the following options, and then click Next:

    1. In the Sender Type list, select SMS/Voice.

    2. In the Provider Type list, select Twilio.

    3. In the Twilio Account Type list, select Twilio Messaging Services SID.

  3. Click Next.

  4. In the Provider Configuration window, enter the following information:

    • Provider Name: Enter a meaningful name for the Twilio account.

    • Account SID: Enter the Twilio account SID.

    • Auth Token: Enter the Twilio account’s Auth Token. PingOne uses the token to retrieve the relevant information for the messaging services.

  5. Click Verify. This validates the account to PingOne and populates the Organization Messaging Services list from your Twilio account.

    • If the Auth Token is incorrect, an error message is displayed.

    • If there are no origination phone numbers in the Twilio account, it won’t be validated to PingOne.

    Once the account is successfully verified, Organization Messaging Services displays.

  6. Select the messaging service you want to use for sending PingOne notifications.

  7. Click Save. A Third-party Service Consent message shows. Click I Consent to proceed and save your changes.

After configuring this sender, add it to a notification policy to control when PingOne uses it for SMS or voice notifications. Learn more in Notification Policies.