PingOne

Monitoring PingOne Verify transaction activity and license usage

Monitor and view license information for PingOne Verify.

Monitoring transaction activity and tracking license usage ensures your identity verification services remain operational, efficient, and within subscription limits.

Using the Identity Verification Dashboard

The Identity Verification Dashboard shows identity verification transaction activity for your organization filtered by your choice of date and PingOne Verify policy. You can use this information for managing both identify verification and the handling of accepted and failed verifications in PingOne. Learn more in Reviewing and managing verification.

Screen capture of the PingOne Verify Dashboard.

Steps

  1. To access the Identity Verification Dashboard, in the PingOne admin console, go to Monitoring > Identity Verification.

  2. To apply filtering to refine the data displayed on the dashboard,

    1. Click a specific time range.

      You can limit the data to:

      • Today (Default)

      • Last 7 Days

      • Last 30 Days

      • 6 Months

      • Custom Range

        Data begins on February 27, 2024.

    2. Click a policy.

      Result:

      Charts appear showing identity verification transaction activity for the selected time range.

  3. To adjust the charts, use the following controls:

    Icon Name Description

    The Maximize icon.

    Maximize

    Expands the chart to fill the dashboard.

    To minimize the chart, click the icon again.

    The Menu options icon.

    Menu options

    Click the icon to see the following options:

    • View summary data: Displays chart data as a table.

    • Export to CSV: Exports chart data to CSV format.

Charts

The Identity Verification Dashboard shows the following verification charts:

  • Accepted Verifications: The graph shows the total number of accepted verification transactions that occurred during a selected time period. A successful transaction means a user has been validated by the service provider (SP) and verified by the ID verification service. Hover over the bar graph to get more information.

  • Failed Verifications: The graph shows the total number of failed verification transactions that occurred during a selected time period. A failed transaction means a user has been rejected by the SP or ID verification service. Hover over the bar graph to get more information.

  • Document Verification: The graph shows successful and failed documentation verification transactions that occurred during a selected time period.

  • Facial Verification: The graph shows successful and facial verification transactions that occurred during a selected time period. Facial verification checks for the liveness of the user and then compares the selfie with the user’s picture on their government-issued ID.

Viewing license information

The PingOne Verify license is transaction-based. Your license information shows the quota for the total number of transactions that are allowed. The transactions can take place in any time period, with the limit enforced by the ID verification service.

Steps

  1. Click the Ping Identity logo in the upper-left of the PingOne admin console.

  2. Click Licenses.

    The list shows only active licenses by default. To see expired licenses, click Show All Licenses.

    If you have a currently active PingOne Verify license, the console shows the license quota and the current number of transactions used.

Next steps

To increase your license quota, click the Please Contact Me button. We’ll contact you to answer any licensing questions and increase your license quota. Learn more in Licenses and Platform Limits.